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USE CASE

AI Video for Customer Service

Transform your customer support with Miraflow's AI video platform. Create personalized support videos, tutorials, and FAQs in minutes, not days – reducing support tickets while improving customer satisfaction.

The Challenge

In today's fast-paced digital world, customers expect quick, clear solutions to their problems. Text-based support is often insufficient to explain complex processes or demonstrate features, leading to misunderstandings, multiple follow-ups, and frustrated customers.

Miraflow's AI-powered video platform transforms how businesses deliver customer support, enabling your team to create personalized, clear video explanations in minutes—without cameras or technical skills. The result? Faster resolutions, happier customers, and more efficient support teams.

Why Use AI Videos for Support?

Discover how AI-generated videos can transform your customer support and dramatically improve satisfaction rates.

Reduce Resolution Time

Clear video explanations help customers understand solutions 3x faster than text alone, reducing time to resolution.

3x
faster understanding of solutions

Scale Support Teams

Empower each support agent to serve more customers by creating reusable video responses to common questions.

50%
more customer capacity per agent

Decrease Ticket Volume

Proactively address common issues with clear video tutorials, reducing new support tickets by up to 30%.

30%
fewer support tickets

Improve CSAT Scores

Video responses increase customer satisfaction by 25% compared to text or email-based support alone.

25%
higher customer satisfaction ratings

"After implementing Miraflow's AI video platform for customer support, our resolution time decreased by 45% and customer satisfaction scores improved by 32%. The ability to quickly create clear, visual explanations has transformed how we handle support inquiries."

SK
Sarah Kim
Head of Customer Success, TechCorp

How It Works

Creating support videos with Miraflow is simple and requires no technical expertise.

1

Script Your Response

Write your message or choose from our AI-generated templates optimized for customer support. Customize your content to address specific questions or issues.

2

Select Your Presenter

Choose from our library of diverse, professional AI presenters, or create a digital twin of yourself or your support team members for consistent branding.

3

Customize Your Video

Add supporting visuals, screen recordings, or product images to enhance understanding. Apply your brand colors and logo for professional, consistent support videos.

4

Generate & Share

Our AI generates your video in minutes. Share directly via your helpdesk, email, or knowledge base—or download for use across any platform.

Support Video Applications

Explore the many ways AI videos can enhance your customer support.

1

Product Tutorials

Create clear, step-by-step video tutorials explaining how to use your products or services. These can be embedded in your knowledge base, sent directly to customers, or included in onboarding emails.

Ideal for: Software products, consumer electronics, complex services
2

Troubleshooting Guides

Solve common problems with visual troubleshooting guides. Show and tell customers exactly how to resolve issues, reducing support tickets and improving satisfaction.

Ideal for: Technical products, DIY solutions, error resolution
3

Personalized Responses

Create custom video responses to complex customer queries. Personalize each video to address specific concerns with clear visual demonstrations and explanations.

Ideal for: High-value customers, complex issues, detailed explanations
4

FAQ Videos

Transform your text FAQs into engaging video content that's easier to understand and remember. Create a video library of frequently asked questions to reduce repetitive inquiries.

Ideal for: Customer portals, knowledge bases, self-service support

Transform Your Customer Support Today

Join forward-thinking support teams using Miraflow to create engaging, personalized video content that reduces tickets and improves customer satisfaction.